Why is Effective Listening important to Project Manager?

  1. Understand what the client wants,
  2. lrather than what we think he wants!
  3. Improves client satisfaction
  4. Simplifies what we do
  5. Makes us more productive 
  6. avoids rework
How to listen effectively
  • Do’s
–Keep an open mind
–Paraphrase/summarise
–Maintain intermittent eye contact
–Observe body language
  • Do not’s
–Indifference
–Preconceived idea
–Physical barriers: e.g. noise